Term and Conditions

1. About WaveGearUs

WaveGearUs is an online retailer specializing in high-quality surf gear and accessories, operated by Dakine Shop. Our mission is to provide wave riders with the perfect equipment to enhance their surfing experience.

Company Information:
WaveGearUs
2086 East Avenue, Mesa, US 85201
Email: [email protected]

2. User Responsibilities

2.1 Account Security

If you create an account with us, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account.

2.2 Accurate Information

You must provide current, complete, and accurate purchase and account information for all purchases made at our store. You must promptly update your information as needed.

2.3 Prohibited Activities

You agree not to:

• Use our products for any illegal purpose
• Violate any laws in your jurisdiction
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of the website
• Use any automated system to extract data from our website

3. Products and Services

3.1 Product Descriptions

We strive to accurately describe all products on our website, including backpacks, boogie boards, wetsuits, surfboard accessories, and related gear. However, we do not warrant that product descriptions are entirely accurate, complete, reliable, current, or error-free.

3.2 Product Availability

All orders are subject to product availability. If an item is out of stock, we will notify you and either cancel that item from your order or discuss alternative options.

3.3 Product Use

Our products are designed for surfing and water sports activities. You agree to use all products in accordance with their intended purpose and manufacturer guidelines. WaveGearUs is not responsible for injuries resulting from improper use of our products.

4. Orders and Payments

4.1 Order Acceptance

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order. We reserve the right to accept or decline your order for any reason after receipt.

4.2 Pricing

All prices are shown in US dollars and are subject to change without notice. We are not responsible for typographical errors regarding price or any other matter.

4.3 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

You represent and warrant that the payment information you provide is true and correct.

4.4 Order Processing

Orders are typically processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx (estimated delivery: 10-15 business days after shipping)
• Free Shipping: Available on orders over $50 via EMS (estimated delivery: 15-25 business days after shipping)

5.2 Shipping Areas

We ship worldwide except to certain restricted areas in Asia and remote locations. Delivery times may vary depending on your location and customs processing.

5.3 Delivery Issues

If you experience any issues with delivery, please contact us immediately at [email protected]. We will work with the shipping carrier to resolve the issue.

6. Returns and Refunds

6.1 Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for return:

• Items must be in original condition (unused, unwashed, with tags attached)
• Items must be in original packaging
• Proof of purchase must be included

6.2 Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• All wetsuits (Men’s, Women’s, and unisex) – unless defective
• Boogie Boards that show signs of use
• Personalized or custom-made items

6.3 Return Process

To initiate a return:

1. Email us at [email protected] with your return request within 15 days
2. Wait for approval – We’ll email you a Return Authorization Number (RAN) and instructions within 2 business days
3. Pack the item(s) securely with original packaging
4. Ship to: WaveGearUs Returns, 2086 East Avenue, Mesa, US 85201

6.4 Refund Process

Once we receive and inspect your return:

• Refunds will be processed within 5-7 business days
• Your refund will be credited back to your original payment method
• Shipping fees are non-refundable (except in cases of our error)

6.5 Damaged or Defective Items

If your gear arrives damaged or defective, email us at [email protected] within 7 days of delivery with photos of the damage. We’ll arrange for a free return and replacement.

7. Intellectual Property

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of WaveGearUs or its content suppliers and protected by international copyright laws.

You may not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or any portion of the website for any commercial purpose without our express written consent.

8. Limitation of Liability

WaveGearUs shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your access to or use of or inability to access or use the service
• Any conduct or content of any third party on the service
• Any content obtained from the service
• Unauthorized access, use, or alteration of your transmissions or content

In no event shall WaveGearUs’ aggregate liability exceed the amount you paid WaveGearUs in the last twelve (12) months.

9. Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of Arizona, United States, without regard to its conflict of law provisions.

10. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of any changes by posting the new Terms on this page.

Your continued use of the Service after any such changes constitutes your acceptance of the new Terms.

11. Contact Us

If you have any questions about these Terms, please contact us at:

WaveGearUs
2086 East Avenue, Mesa, US 85201
Email: [email protected]

Thank you for choosing WaveGearUs! Now get back to catching those waves with gear that fits just right!

The WaveGearUs Crew