Welcome to the WaveGearUs FAQ page! We’ve compiled answers to the most common questions about our surf gear, shipping, returns, and more. If you don’t find what you’re looking for, our surf-tech crew is always ready to help at [email protected].
About WaveGearUs
Who is WaveGearUs for?
WaveGearUs caters to surfers of all levels who need reliable, high-quality gear delivered wherever the waves take them. Our target customers are:
- Traveling surfers preparing for surf trips
- Local surfers building their equipment collection
- Water athletes who value gear that performs in all conditions
- Surfers who appreciate fast, worldwide shipping options
What makes WaveGearUs products special?
Our products are selected and inspected with surfers’ needs in mind:
- Performance-focused: From wetsuits to board leashes, every item is chosen for its wave-riding capabilities
- Travel-ready: Designed to withstand the rigors of surf travel
- Quality-checked: Each item is personally inspected by our surf-tech team before shipping
Ordering & Account Questions
What payment methods do you accept?
We accept all major payment methods for a smooth checkout:
- Visa
- MasterCard
- JCB
- PayPal
Can I change or cancel my order after placing it?
You can request changes or cancellation within 12 hours of placing your order by emailing us at [email protected]. After this window, your order enters our gear check process and changes may not be possible.
Shipping & Delivery
What shipping options do you offer?
We offer two shipping methods to get your gear to you:
- Standard Shipping ($12.95 worldwide):
- 10-15 day delivery via DHL or FedEx
- Full tracking from warehouse to your doorstep
- Ideal for upcoming surf trips
- Free Shipping (orders over $50):
- 15-25 day delivery via EMS
- Reliable tracking throughout the journey
- Perfect for non-urgent gear upgrades
Pro Tip: Choose Standard Shipping when prepping for a surf vacation – we’ll get your new wetsuit or board bag to you with time to spare.
Do you ship worldwide?
We ship globally with some exceptions. Most Asian countries and remote island areas may have extended delivery times. If you’re shipping to an unconventional surf spot, contact us at [email protected] before ordering for specific delivery estimates.
How long does order processing take?
All orders go through our “stoke-delivery system”:
- Gear Check (1-2 days): Our surf-tech team personally inspects each item
- Adventure Packaging: We use surf-tough materials to protect your gear
- Global Dispatch: Coordination with carriers who understand surf gear
Returns & Exchanges
What is your return policy?
We offer no-wipeout returns:
- 15-day return window from delivery date
- Easy online return process – no wave-height restrictions
- Original packaging required for board bags and hardgoods
- Full refund or exchange – your choice
Wetsuit Note: For hygiene reasons, wetsuits must be returned unworn with original tags attached.
How do I initiate a return?
Email our crew at [email protected] with your order number and reason for return. We’ll provide return instructions and a prepaid label when applicable. Returns typically process within 3-5 business days after we receive your package.
Product Care
How should I care for my new wetsuit?
To maximize your wetsuit’s life:
- Rinse with fresh water after each use
- Dry inside out, away from direct sunlight
- Store flat or on a wide hanger
- Use wetsuit shampoo occasionally to remove salt and bacteria
What’s the best way to store surfboard traction pads?
Keep your traction pads in a cool, dry place away from direct sunlight when not in use. For long-term storage, lay them flat rather than rolled up to prevent permanent curling.
Contact & Support
How can I contact WaveGearUs?
Our surf-tech crew is available to help with any questions:
- Email: [email protected]
- Mailing Address: 2086 East Avenue, Mesa, US 85201
Do you offer product recommendations?
Absolutely! Our team are surfers first and gear experts second. Tell us about your local breaks, surfing style, and what you’re looking for, and we’ll recommend the perfect gear setup. Email us at [email protected] with your questions.
See you in the lineup,
The WaveGearUs Crew